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Manual
The Heart of Hospitality
The Heart of Hospitality
Great Hotel and Restaurant Leaders Share Their Secrets
Micah Solomon, Herve Humler - foreword
7.2h
Exceptional Service, Exceptional Profit
Exceptional Service, Exceptional Profit
The Secrets of Building a Five-Star Customer Service Organization
Leonardo Inghilleri, Micah Solomon
5.7h
Ignore Your Customers (and They'll Go Away)
Ignore Your Customers (and They'll Go Away)
The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah Solomon
5.3h
Can Your Customer Service Do This?
Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
Micah Solomon
4.6h
High-Tech, High-Touch Customer Service
High-Tech, High-Touch Customer Service
Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Micah Solomon
6.1h
Isaiah's Daughter
Isaiah's Daughter
A Novel of Prophets and Kings
Mesu Andrews
15.7h