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Manual
The New Gold Standard
The New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
8.2h
Driven to Delight
Driven to Delight
Delivering World-Class Customer Experience the Mercedes-Benz Way
7.5h
The Starbucks Experience
The Starbucks Experience
5 Principles for Turning Ordinary Into Extraordinary
6.0h
Stronger Through Adversity
Stronger Through Adversity
World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
8.5h
Customer Magic: The Macquarie Way
Customer Magic: The Macquarie Way
How to Reimagine Customer Experience to Transform Your Business
4.4h
Leading the Starbucks Way
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products, and Your People
8.4h
Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]
Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]
5 principios probados para crear sinergia con tus clientes, tus productos y tu personal
9.4h
The Zappos Experience
The Zappos Experience
5 Principles to Inspire, Engage, and Wow
8.5h
The Airbnb Way
The Airbnb Way
5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
8.1h
All Business Is Personal
All Business Is Personal
One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
7.7h
Mercedes-Benz. Driven to Delight (Spanish Edition)
Mercedes-Benz. Driven to Delight (Spanish Edition)
Estrategias de excelencia en el servico al cliente [Delivering World-Class Customer Experience the Mercedes-Benz Way]
7.9h
Prescription for Excellence
Prescription for Excellence
Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
9.6h
When Fish Fly
When Fish Fly
Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
4.3h
When Fish Fly
When Fish Fly
Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
1.8h